Returns and Cancellations.

Returns

As part of our commitment to reducing our environmental impact, our return instructions are paper free. This benefits our customers, our people and our planet.

We recommend you return your items using the packaging your order arrived in. If you're unable to do this, please find a suitable alternative.

We offer free returns for customers based in the US, Spain, France, Brazil, the Netherlands, Israel, Poland, the UK, Germany, Italy, Canada, Belgium, Czech Republic, Switzerland, and Portugal. In any case involving a return, we ask you to contact us by sending an email to info@monoclothingco.com, clearly informing us of the details of your order and stating which item(s) you wish to return. We will answer your query within 48 hours of receipt, and we will forward you all relevant instructions.

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, your item will be eligible for a free return. In any other case, the cost of returns applies, depending on your region and courier. Returns must be completed within 14 days of receiving the product. We reserve the right to refuse a return or refund should you fail to complete the return process within the 14-day period. 

Cancelling under the Consumer Contracts Regulations

Depending on where you live, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCRs") or equivalent consumer legislation in the EU. This means that, during a certain cancellation period, if you change your mind or for any other reason you decide you do not want to keep the purchased products, you can notify us of your decision to cancel the order. Once the order is cancelled, we will process your refund.

How to cancel under the CCRs

To cancel an order, please send an email to info@monoclothingco.com, clearly informing us of the details of your order and stating that you wish to cancel it. 

Cancelling under the Consumer Contracts Regulations

Depending on where you live, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCRs") or equivalent consumer legislation in the EU. This means that, during a certain cancellation period, if you change your mind or for any other reason you decide you do not want to keep the purchased products, you can notify us of your decision to cancel the order. Once the order is cancelled, we will process your refund.

How to cancel under the CCRs

To cancel an order, please send an email to info@monoclothingco.com, clearly informing us of the details of your order and stating that you wish to cancel it.